I wrote an introduction to our Salesforce Support Slack Chat Service and wanted to come back and try and think through the WHY of why it stinks and try to be aware of the pitfalls.
Introducing Salesforce Support On Demand Slack Chat Service from BossCo… A way to get Quick Subject Matter Expert Opinions in a way that can help people frustrated with SF and their (lack of) support.
A well thought out instructional post on Salesforce Pivotal Tracker Integration and includes code samples and a working deployable package for the setup.